Refund policy

 

We want you to have a smooth and satisfactory experience with UrbanCrate.

---

Returns

We accept returns only in the following cases:

• Product received is damaged
• Product received is defective
• Wrong item delivered

To request a return, please contact us within 48 hours of delivery with clear photos of the issue.

---

Refunds

Once your request is approved:

• Refunds will be processed within 5–7 business days
• Amount will be credited to your original payment method

---

Non-Returnable Conditions

We do not accept returns for:

• Change of mind
• Minor color/finish variations
• Used or damaged items (after delivery)

---

Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.

---

For support, contact:
📩 support@urbancrate.living